Terms of Use
These are the conditions for using the Mente Alegre games. They are written to be read straight through; if anything is unclear, write to us.
1. Who we are and what this covers
The games published under the Mente Alegre brand ("Sopa de Letras: Mente Alegre", "Diferencias: Mente Alegre", "Crucigrama: Mente Alegre" and "Solitario: Mente Alegre", and any we publish later) are developed and published by Uigurus S.A. (MYConsultingCR), corporate ID (cédula jurídica) 3-101-714694, a company incorporated in Costa Rica with its registered office in San José, Costa Rica. In this text, "we" means Uigurus S.A. (MYConsultingCR) and "the apps" means those games on Google Play and the App Store.
By downloading or using one of the apps you accept these terms and our privacy policy. If you do not agree, do not use the apps.
2. Your license to play
We grant you a personal, free, non-exclusive and non-transferable license to install and use the apps on devices you own or control, for your entertainment. We do not sell the apps: they remain ours and our content licensors'.
You may not copy, modify, decompile, rent, resell or distribute the apps or their content, extract the levels, word lists, images, sounds or fonts for use outside the apps, or use the apps for anything unlawful or harmful to others.
3. Content and intellectual property
The Mente Alegre name, logos, design, texts, levels, illustrations and music in the apps are the property of Uigurus S.A. (MYConsultingCR) or are used under license. The Atkinson Hyperlegible Next typeface is used under the SIL Open Font License. Google Play and App Store are trademarks of Google LLC and Apple Inc.
4. They are entertainment games
The apps are pastimes. They are not a medical, therapeutic or educational product, and we promise no outcome regarding your health. If any communication of ours ever suggests otherwise, tell us and we will correct it.
5. Ads
The apps are free and are funded by ads between levels or games, by optional purchases and by the optional Mente Alegre Plus subscription. No ad interrupts a game in progress. Ads are served by Google AdMob; the privacy policy explains what data is involved and how to choose between contextual and personalized ads. Some in-game helps (for example a hint) are obtained by watching a short ad you choose to watch. We are not responsible for third-party products or services advertised.
6. In-app purchases
Playing is free. Each game offers optional purchases of two kinds: one-time purchases, explained in this section, and the Mente Alegre Plus subscription, explained in section 7.
- How you pay. All purchases go through Google Play or the App Store, with the account and payment method you have there. We never see your card.
- Prices. The price of each purchase is shown in your currency before you confirm, tax included where the store says so. Prices may change; the one that applies is the one on the store's confirmation screen.
- Permanent purchases. Paid once and never used up: "Remove ads" (removes the ads that appear between levels or games in that app), "Unlimited hints" (in the games that offer it, hints are no longer deducted) and themed level packs. They can be restored.
- Purchases that are used up (consumables). Hint packs, the welcome bundle (as far as its hints go) and the Piggy Bank. The Piggy Bank saves one hint for every level you complete, up to a maximum shown in the game; when you buy it you receive the hints it holds at that moment, which is the number shown on screen before you pay, and it starts again empty. Hints do not expire, but they are spent as you use them and are not restored.
- What each one does not include. "Remove ads" does not include hints or packs, and those do not include "Remove ads". "Remove ads" removes the ads between levels, but leaves available the "rewarded" ads, which only appear when you choose to watch one in exchange for a help.
- Per game and per store. Each purchase applies to the game you bought it in and the store you bought it from. There are no Mente Alegre accounts, so nothing carries over between Android and iPhone or between different Mente Alegre games.
- Where they are kept. The store remembers your permanent purchases. Your unused hints are kept only on your device: if you uninstall the game, clear its data or change devices, any hints you have not used are lost.
- Restoring. If you reinstall or change devices, use "Restore purchases" in Settings or in the game's Shop, with the same store account. Permanent purchases and an active subscription are recovered; purchases that are used up are not.
- Refunds. Decided and handled by the store under its own rules: on Google Play, from your order history; on the App Store, from reportaproblem.apple.com. Our support page explains it step by step. If the law of your country gives you additional rights, such as a right of withdrawal, they are honored.
- Minors. If you are not yet of legal age in your country, you need permission from a parent or guardian to buy or subscribe. The stores offer controls to require a password for every payment.
7. Mente Alegre Plus (auto-renewing subscription)
Mente Alegre Plus is an optional subscription. Nothing in the game requires it: every level can be played without it.
- What it includes. While your subscription is active: playing with no ads between levels or games; the Daily Challenges from earlier days on the calendar; in "Sopa de Letras", "Diferencias" and "Crucigrama", hints that are not deducted; and in "Solitario", unlimited "Show me how to win". The list of what it includes in each game is shown on the Plus screen before you subscribe. "Rewarded" ads, which you choose to watch in exchange for a help, may remain available.
- Periods. There are two plans: monthly (billed once a month) and yearly (billed once a year, in a single payment). There are no weekly plans.
- Price. The full price of each plan and its period are shown in your currency on the Plus screen and on the store's confirmation screen, before you accept. We do not currently offer free trials or introductory prices; if we ever do, that same screen will say how long they last and what is charged afterwards.
- Automatic renewal. The subscription renews automatically at the end of each period, for another period of the same length and at the price then in effect, until you cancel. Each renewal is charged by the store to your Google Play or Apple account at the end of the period or up to 24 hours before. To keep it from renewing, cancel at least 24 hours before the current period ends.
- How to cancel on Google Play. Open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Mente Alegre Plus and tap Cancel subscription. You can also go to play.google.com/store/account/subscriptions.
- How to cancel on iPhone or iPad. Open Settings, tap your name, then Subscriptions, choose Mente Alegre Plus and tap Cancel Subscription. You can also go to apps.apple.com/account/subscriptions.
- From the game. The Plus screen has a "Manage subscription" button that opens that same page in your store. Uninstalling the game does not cancel the subscription.
- What happens to the current period. If you cancel, you keep Plus until the end of the period you already paid for, and you are not charged again. Cancelling does not refund the current period, unless the store or the law of your country provides otherwise.
- Changing plans. Switching between monthly and yearly is done on your store's subscriptions page, which works out when the new plan starts and what is charged.
- Price changes. If the price of your plan changes, the store notifies you in advance and, where its policy or the law requires it, asks you to accept. If you do not accept, the subscription does not renew.
- Refunds. As with other purchases: decided by the store (see section 6), without prejudice to the rights the law of your country gives you.
- Per game and per store. Plus is taken out in one game and applies to that game, with the store account you subscribed with. It does not carry over to other Mente Alegre games or between Android and iPhone. On another device with the same store account, use "Restore purchases".
- Checking your subscription. There are no Mente Alegre accounts: the game asks the store whether your subscription is still active each time it opens with a connection. Offline, the last check is honored until its period runs out; after that, Plus may stop applying until you open the game with a connection again.
- What you bought separately stays yours. If you already had "Remove ads" or "Unlimited hints", you keep them even if you cancel Plus. Plus does not refund or replace them.
- If we stop offering Plus. If we withdrew Plus or significantly changed what it includes, we would give notice in good time, no new renewal would be made on the previous conditions, and you would keep what you paid for until the end of your period.
8. Weekly league (optional)
Some games have a weekly league: a table you share for one week with a group of up to 30 people who play the same game. It is turned on game by game and may not be available in yours yet.
- It is optional and free. You join only if you choose to, and playing without joining changes nothing in the game. You do not need to buy anything to take part or to move up a division.
- How stars are earned. By what you play: levels completed, the daily challenge and missions. Never by speed. We may adjust how many stars each thing gives, the caps and how people move up or down a division.
- No prizes of value. The league gives no money, purchases or anything that can be redeemed: the result is your division and your place in that week's table.
- Nickname and picture from a list. You cannot type free text or upload photos, and there are no messages between people. What data is used and how it is deleted is in the privacy policy.
- Fair play. You may not alter the game, the device clock or the communication with the server to add stars. If we detect this, we may not count those stars or remove that person from the league.
- Changes. We may pause, change or end the league in any game. If you leave the league or we end it, you do not lose your progress in the game.
9. Changes to the apps
We may update the apps, add or remove levels and features, and at some point stop publishing an app. If we withdraw an app from the stores, what you already have installed keeps working offline as long as your operating system allows it. We will make reasonable efforts to give advance notice of any significant change affecting something you purchased.
10. Warranties and liability
The apps are provided "as is". We do our best to make them work well on common phones and tablets, but we cannot guarantee they are free of errors or available at all times. To the extent permitted by law, Uigurus S.A. (MYConsultingCR) is not liable for indirect damages arising from the use of the apps, and our total liability to you is limited to what you paid in the app, including the subscription, in the last 12 months. Nothing here limits the rights granted to you by the consumer law of your country.
11. End of the license
You may stop using the apps at any time by uninstalling them. We may terminate your license if you breach these terms. The sections on intellectual property, warranties and governing law survive termination.
12. Store conditions
When installing from Google Play, the Google Play Terms of Service also apply. When installing from the App Store, Apple's Licensed Application End User License Agreement applies as a minimum; where that agreement and these terms conflict, Apple's prevails to the extent it is more favorable to you. Apple and Google are not responsible for the apps or their support; we provide support at hola@mentealegre.com. Apple and its subsidiaries are third-party beneficiaries of these terms with respect to apps distributed on the App Store.
13. Governing law
These terms are governed by the laws of the Republic of Costa Rica. Any dispute will be resolved by the courts of San José, Costa Rica, unless the law of your country of residence allows you to bring it before the courts of your home jurisdiction, in which case that right is preserved. Before any claim, please write to us: almost everything is resolved with an email.
14. Changes to these terms
If we change these terms, we will publish the new version on this page with its effective date. If the change is significant, we will announce it inside the apps or in their store listing. Continuing to use the apps after the effective date means you accept the new version.
15. Contact
Uigurus S.A. (MYConsultingCR), corporate ID (cédula jurídica) 3-101-714694, San José, Costa Rica · hola@mentealegre.com