Support

Frequently asked questions

How do I make the text bigger?

Open Settings inside the game and choose the text size: normal, large or extra large. The change applies to everything, including the board and the buttons. You can change it as often as you like.

How do I remove the ads?

Each game offers the Remove ads purchase: a one-time payment, yours for good, that removes the ads shown between levels or games. The Mente Alegre Plus subscription also removes them while it is active. Both are bought inside the game, through Google Play or the App Store. A purchase applies to that game and that store; if you have the same game on Android and on iPhone, each store handles it separately. Hints you get by watching a short ad remain available, because you are the one who chooses to watch it.

I changed phones or reinstalled the game. Do I lose my progress?

Progress is stored on the phone itself, because our games have no accounts or sign-up. When you uninstall or change devices, progress does not carry over. Your permanent purchases (such as Remove ads) and your subscription are recovered: go to Settings → Restore purchases, with the same Google Play or App Store account you bought with. Hints you have not used are stored only on the phone and do not carry over. If you want to delete all your game data, just uninstall it.

Do I need internet to play?

No. Every level comes inside the app and you can play offline. Internet is only used to show ads, process purchases and the subscription, send anonymous usage statistics that help us improve the game and, if you join it, the weekly league. Offline, ads simply do not appear.

How do I cancel Mente Alegre Plus?

The subscription is cancelled in your store, not by writing to us, and uninstalling the game does not cancel it. On Google Play: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose Mente Alegre Plus and tap Cancel subscription (or go to play.google.com/store/account/subscriptions). On iPhone or iPad: open Settings, tap your name, then Subscriptions, choose Mente Alegre Plus and tap Cancel Subscription (or go to apps.apple.com/account/subscriptions). You can also use the Manage subscription button on the Plus screen. Cancel at least 24 hours before the period ends; you keep Plus until the end of what you already paid for. The details are in the terms of use.

How do I leave the weekly league and delete my league data?

On the league screen tap Leave the League: your nickname, your picture and your place in the table are deleted right away. Do it before uninstalling the game. Your stars and your progress stay on your phone. More details in the privacy policy.

How do I ask for a refund?

Payments are processed by the store, so refunds are requested there too. On Google Play: open your order history and choose "Request a refund" on the purchase. On the App Store: go to reportaproblem.apple.com with your Apple Account and select the purchase. If you have any trouble with the process, write to us and we will guide you.